FAQs

To which locations do you provide delivery?

Our delivery services are limited to South Africa's boundaries, and the typical delivery timeframe is 2-5 working days.

Is it possible to opt for self-collection rather than accepting delivery?

Regrettably, all online-purchased items are exclusively eligible for direct delivery to your address.

How will I be informed about the expected delivery time for my order?

Our designated delivery partner will send you SMS notifications when your package is en route to your location.

How will I receive a refund if I decide not to proceed with my purchase?

Refunds will be issued using the same payment method used for the purchase, whether it's a credit card or EFT, and will be for the exact amount you paid. It may take up to 7 working days for the refund to appear in your bank account. Please note that EFT refunds will necessitate the verification of your banking information. Thus, once an online agent has confirmed your banking details, kindly allow 7 working days for the refund to be reflected.

What is the time frame provided for completing an EFT payment?

You have a 48-hour window to finalize your EFT payment. If the payment is not completed within this period, the order will be canceled.

How will I be informed that my order has been successfully placed?

You will receive an order confirmation notification by email.

What are the requirements for online shopping?

To shop online, you need to be 18 years or older and have a valid email address. When creating your account, we'll ask for your full name, delivery address, email address, and contact details.